Read the latest article published in LAG by Jo Hynes.

Digital justice systems bring the promise of efficiency and convenience. Along with it comes the risk of reducing access for the digitally excluded.

As the HMCTS ‘digital by default’ reforms roll on, this challenge is being addressed through a service called Digital Support, which has been in pilot phase since 2017.

But this pilot will shortly come to an end. What do we know about its impact and what comes next?

Read Jo Hynes in LAG: Digital exclusion and HMCTS reformed services
Read the full report: Digital support for HMCTS reformed services: What we know and what we need to know