Sign at the DWP offices in London

Universal Credit claimants can now apply for hardship payments to be waived or repaid, as set out in this open letter from the Department of Work and Pensions.

Read the DWP’s open letter

Read the sealed consent order

Following a successful judicial review brought by PLP’s client last year, the Department of Work and Pensions (DWP) confirmed that it has a discretion to waive hardship payment debt and has changed the guidance issued to work coaches and other DWP staff. The case has settled and the DWP’s consent order can be read here.

The DWP has now written an open letter to PLP explaining how Universal Credit (UC) claimants can apply for recoverable hardship payments after a sanction, and the process by which claimants can request that hardship payments are waived.

Getting hardship payment debt waived

PLP has produced a note on how to request waiver of hardship payment debt and what to do if the DWP refuses.

Read the note

Claimant Committment

If you claim benefits or work with benefit claimants, take a look at our Claimant Commitment micro-site to help ensure that your Claimant Commitment is tailored to your individual circumstances. Getting the claimant commitment right can reduce the likelihood of unfair sanctioning.